Thank you for shopping with Homecraft Lifestyle and taking interest in our furniture. We want to make sure your engagement with us is a fulfilling one that will bring you happiness and joy—because that’s what buying furniture is all about.

Please find the terms and conditions for our sales and refunds below, applicable to all transactions at Loft Home. By placing an order or making a purchase at Loft Home, you have agreed to all the terms set forth below along with Homecraft Lifestyle's Privacy Policy and Terms of Use.

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14-DAYS RETURN & REFUND

Please note that we offer a 14-day return and refund policy. However, we only accept returns for items that are incorrect or defective. If you receive an item that doesn't meet your expectations or is faulty, please contact us within 14 days of receiving your order to initiate the return process. We strive to ensure your satisfaction and will promptly address any issues with your purchase.

 

ORDER CHANGE OR CANCELLATION

You have the option to cancel your order or any particular item(s) for FREE within 24 hours of receiving the order confirmation. In such cases, you will be refunded without any additional charges, except for the non-refundable 3.5% credit card payment charges if you paid by credit card.

However, if you decide to cancel your order beyond the 48-hour window, an additional restocking fee of 20% per item order value will be charged. Any delivery charges incurred will not be refunded, and credit card charges of around 3.5% (if applicable) will also apply. Do take note that items that requires procurement process, custom-made items or items marked as 'Promotional Pieces' cannot be cancelled.

All refunds will take 14 business days to process and will be credited back to the original mode of payment. Homecraft Lifestyle reserves the right to change the mode of refund.

 

ORDER CONFIRMATION

We will send you Sales Order Confirmation and Tax Invoice by email within the day of purchase that will reflect the products purchased and the lead time.

It is the responsibility of the customer to check if the product(s) purchased and the lead time(s) are correct. Loft Home is not be obligated to fulfil the order if there are any discrepancies after 48 hours from the time of order. 

Sales representative will then follow up the order via WhatsApp within 3 business days, using the phone number you provided at checkout. Please note, to protect customer privacy, sales representative will respond only to the contact number and email specified in the sales order.

 

DELIVERY, CHANGE OR CANCELLATION

In the event that you wish to cancel your existing order and place a new order, please notify us at least 3 full business days before the date of agreed delivery to avoid being charged for delivery. (Note: The day you inform Homecraft Lifestyle of the cancellation will not be regarded as a business day in advance). A new delivery lead time will be given instead for the new purchase.

Please review the Delivery page to learn about how and when you will receive the products you purchased. While we do our best to fulfil the delivery of your order punctually, the actual delivery can be impacted by events beyond Loft Home’s control once it leaves our facilities, Homecraft Lifestyle cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery process.

 

PRODUCT INFORMATION

We endeavour to ensure that all the products on our website are accurately described, according to information provided to us by our suppliers. Unfortunately, there may be instances where our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

If the product is hand-made or made from natural or organic materials, there will be small variations between the product image(s) and the product you receive. This will always be stated on the individual product.

We endeavour to ensure that all colours are displayed accurately, but please keep in mind that colours may appear slightly differently on different displays/screens and lighting. The shade of colour from displays/screens and lighting is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.

 

HAVE MORE QUESTIONS?

Contact Us

Call us / WhatsApp

+65 8896 1512

Email us

homecraftlifestyle.official@gmail.com

Representatives are available: MON-SUN: 9am to 10pm PT