DELIVERY INFORMATION

Homecraft Lifestyle takes pride in our furniture and we do all we can to ensure your purchase is delivered punctually. We package our products for safe transit and delivery is only handled by professionals.

Once your order is ready for delivery, Homecraft's representative will get in touch with you to arrange a convenient delivery date, based on availability. Additionally, you can find the estimated delivery dates in your Order Confirmation Email or via WhatsApp messages from our sales representative.

Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. All product dimensions can be found in their Product Information.

You may opt for self-assembly and our delivery partners will place your unassembled item(s) at your doorstep upon arrival. To do so, simply leave us a note during checkout.

 

DELIVERY LEAD TIME

Upon the successful placement and confirmation of an order, you have accepted the following terms regarding product delivery:

For in-stock products, there will be a standard delivery lead time of 4-5 working days. However, for products that are not immediately available in Homecraft inventory, a procurement process will be initiated. The estimated processing lead time for most products is approximately 4-8 weeks, while leather products will take approximately 8-12 weeks.

It is imperative to underscore that this estimated lead time is subject to potential adjustments due to a range of external factors that are beyond our sphere of control. These factors encompass, but are not limited to, potential delays in freight transportation, unpredictable weather conditions, global pandemics, and other unforeseen circumstances that may impact the delivery schedule.

Please understand that Homecraft will remain fully committed to ensuring transparency and communication throughout the order fulfillment process. Should you require any further clarification or assistance, please do not hesitate to contact our dedicated customer service team.

 

BULKY TWO-PERSON DELIVERY

For furniture items, we rely on specialized furniture delivery partners who offer a two-person local delivery service, ensuring the utmost care for your delivery experience.

This delivery service is exclusively for furniture items and encompasses tasks such as moving items to the room of your choice, unpacking, assembly, installation, and removal of any packaging materials. Please note that this service does not extend to accessories and homeware items, such as mirrors and lighting. Additionally, it does not include wall/ceiling drilling for product installation that requires such services.

When it comes to large two-person deliveries, the Homecraft team will contact you through email, WhatsApp, or phone to arrange a suitable delivery date. If you need to reschedule your delivery date, you can do so free of charge up to 3 business days before the originally scheduled delivery date.

 

DELIVERY CHARGES

We provide free delivery for all orders.

 

RIGHTS TO REFUSE OR CANCELLATION OF DELIVERY DUE TO HAZARDOUS SITUATIONS

We agree to deliver goods to you with the understanding that reasonable access is available. Your responsibility to check the measurements is required to ensure your items will fit through the doorways or passageways leading to your delivery location. Homecraft Lifestyle will not be held responsible for any misfit of measurements.

Homecraft Lifestyle reserves the right to refuse and/or cancel any delivery or fulfilment of any add-on service in any of the following situations:

• If reasonable access is unavailable or becomes hazardous (i.e. items prone to damage on narrow stairway, obstruction of passageway)
• If a carry-up service or disposal service is required and the item exceeds 80kg. In such cases, you have the option to self-carry the item. However, Homecraft will not be held liable for any damages to the product or any injuries sustained during the process.

In the event that the delivery of your items or the fulfilment of any add-on service is cancelled, all items returned to us will be restocked and you will be refunded the value of your order, minus the delivery fee, restocking fee and other applicable charges.

 

RECEIVING ITEMS

Upon delivery, the customer or the 3rd party appointed by the customer for sign-off shall inspect the item(s) and the its surroundings carefully before our delivery team leaves the premises. Any damages detected should be reported immediately to the delivery team who will note it down on the delivery order. Upon signing the acceptance of the delivery order, you have agreed that the conditions of goods and its surroundings are within an acceptable level. Any discrepancies reported will not be accepted and Homecraft Lifestyle reserves all rights to reject any claims that are incurred after the delivery of your items.

If the item is damaged, please Email/WhatsApp your respective sales representative and provide a detailed description of the fault with accompanied photos/videos reflecting the damages (Be sure to take videos while unboxing the item for documentation purposes). We will aim to provide a response within 2 business days. Please do note that insufficient information on the issues/defects may result in delays to our customer service team providing a reasonable resolution.

Homecraft Lifestyle reserves the right in its absolute discretion to determine whether the item's part has failed due to a manufacturing defect or natural flaw. Such replacement or repair is offered by Homecraft Lifestyle at its sole discretion. All replacement or repair of the item(s) will depend on the next available schedule, and Loft Home shall not be held liable for any consequences (whether direct or indirect) caused by the delay in the delivery of the replacement item. No such delay shall entitle the customer to treat this agreement as being repudiated by Homecraft Lifestyle or to any comparison. 

 

INCORRECT DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our warehouse and restocked. We will contact you to re-arrange for the next available delivery slot to the correct delivery address with a rescheduling fee.

 

RESCHEDULING OF DELIVERY

Customers may reschedule the delivery with no additional charges with a minimum notice of 3 business days in advance (Monday - Friday, 10am - 8pm, excluding Public Holidays) before the delivery date (subjected to the availability of delivery slots). For re-scheduling of delivery within 1 business days before agreed delivery date, Homecraft Lifestyle will charge a rescheduling fee.

 

NOT PRESENT TO RECEIVE DELIVERY

If you are not present to receive your scheduled bulky two-person delivery at the date and time slot stated, you may instruct our delivery partner to leave the item at your door step for ready assembled items. Homecraft Lifestyle shall not be held liable for any damanges to items/missing items for the request. 

For bulky items or items that required assembly, our delivery partner will return the items to our warehouse. The Homecraft team will then reschedule the delivery with a rescheduling fee.

 

DELAYED DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES

a) In the event of delays in shipment due to unforeseen circumstances, Homecraft Lifestyle reserves the right to reschedule the delivery, subject to the availability of delivery slots.

b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.

c) Homecraft Lifestyle shall not be held liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay of shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Homecraft Lifestyle or to any comparison.

d) If you wish to change the date of delivery, please inform us at least 3 business days in advance. This means, if your delivery is on a Wednesday, you will need to write in before the end of last Thursday, one day before the first business day, assuming that there are no public holidays.

 

HAVE MORE QUESTIONS?

Contact Us

Call us / WhatsApp

+65 8896 1512

Email us

homecraftlifestyle.official@gmail.com

Representatives are available: MON-SUN: 9am to 10pm PT